Payment & Shipping
Methods of Payment
Customers have the option of paying for their order via credit card, debit card or PayPal. Please note we are currently unable to accept American Express.
Credit or Debit Card
You can pay for your order in the ZWILLING J.A. HENCKELS online shop with credit or debit card. Just follow the simple instructions on screen.
ZWILLING J.A. HENCKELS will not save or store your credit or debit card details. Online payments for purchases made on the ZWILLING J.A. HENCKELS online shop are handled securely by Computop.
Customers may also pay for their order using PayPal.
For more details on our payment process please see our Terms and Conditions.
Our online shop is currently operating as usual with no delays for standard orders to our stated UK delivery times. If this changes due to the fast moving situation we will communicate this to you and our courier DPD will contact any customers who are affected on a case-by-case basis. There are also countries we deliver to where non-essential shops and businesses are closed therefore there may be delays to some international parcels.
Our courier DPD has implemented several measures to ensure the continuing safety of their teams and customers. This includes adhering to the UK government's two metre distancing policy, reducing numbers of team members in offices and depots, extra cleaning and introducing a policy of offering the option for the recipient have their parcel left at the door, meaning that the recipient does not have to interact with the delivery driver.
For DPD's full, regular updates regarding delivery, please click here (opens in a new window).
Standard delivery to addresses within the UK is charged at £4.95 for orders up to £50, and free for orders of £50 or over. Delivery to addresses in mainland UK can be expected within 2-3 working days of an order being placed. Please note correct entry of the delivery address is the customer's responsibility. Please allow up to 5 working days for delivery to offshore UK addresses (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles).
Items ordered before 10am on weekdays will be despatched the same day to arrive next working day at mainland UK addresses. ZWILLING J.A. HENCKELS cannot however guarantee next day delivery. Items ordered after 10am on weekdays or at weekends will be despatched the next working day. Bank holidays are not classed as working days.
ZWILLING J.A. HENCKELS use DPD as our main delivery service. Notification of delivery will be sent by DPD via text and/or email. Please note that a signature is required at the delivery address; if no one is available to sign for the goods our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
As knives are age-restricted goods, DPD may request photo ID to prove the recipient's age upon delivery. The recipient must be over 18 years of age. If photo ID cannot be produced, DPD will refuse to deliver.
We currently ship to countries within the EU. Deliveries to the EU may take up to 9 days, depending on the location. We charge a flat rate of £30 for deliveries to the EU.
Please note, we are unable to ship knives to Cyprus or Malta. If you attempt to purchase knives with a delivery destination of Cyprus or Malta, we will unfortunately have to cancel your order in full or in part (if you have multiple types of item in your basket we will only cancel and refund the knives) and will refund the partial or full payment as relevant.
INTERNATIONAL (OUTSIDE OF THE EU)
Unfortunately we are unable to ship outside of the EU but please visit the corporate ZWILLING J.A. Henckels website to locate your nearest subsidiary or retailer.
LEAD TIME PRODUCTS
Some products are shown as available with an approximate lead time for delivery of 2-4 weeks. This information is shown on the product detail page with an amber light and the text "Delivery within 2-4 weeks" above the Add To Basket button. These are typically selected Demeyere products.
When an order is made for a lead time product this item will ship from our European factory so lead times can vary and may occasionally exceed four weeks. If this is the case with your lead time order, please contact us for an update on your delivery.
If your order has a mix of lead time and in-stock products, we will contact you to confirm if you would like the in-stock product sent immediately with the lead time product to follow, or if you would like whole order to come together.
Please note, lead times will be extended over the Christmas period.
Please contact us via firstname.lastname@example.org, via the Contact Us form or by telephone on 0845 262 1731 8.30am-5pm weekdays if you have queries relating to delivery. Call costs will vary depending on your phone provider.