Payment & Shipping
Methods of Payment
Customers have the option of paying for their order via credit card, debit card or PayPal. Please note we are currently unable to accept American Express.
Credit or Debit Card
You can pay for your order in the ZWILLING J.A. HENCKELS online shop with credit or debit card. Just follow the simple instructions on screen.
ZWILLING J.A. HENCKELS will not save or store your credit or debit card details. Online payments for purchases made on the ZWILLING J.A. HENCKELS online shop are handled securely by Computop.
Customers may also pay for their order using PayPal.
For more details on our payment process please see our Terms and Conditions.
Christmas 2017 Shipping UK
Orders placed by 10am Thursday 21 December: Despatch Thursday 21 December. Deliver Friday 22 December
Orders placed after 10am Thursday 21 December and by 8am Friday 22 December: Despatch Friday 22nd December. Deliver Saturday 23 December*. There is no extra charge for the Saturday delivery.
*For any enquiries pertaining to your Saturday delivery, please contact our Courier DPD on 0121 275 0500 or 0844 556 0560 on the Saturday, or track your parcel here. The ZWILLING office will be closed on Saturday 23 and Sunday 24 December.
Orders placed between 8am Friday 22 December and 10am Wednesday 27 December: Despatch Wednesday 27 December or Thursday 28 December. Deliver Thursday 28 December or Friday 29 December.
Orders placed from 10am Wednesday 27 December to 10am Thursday 28 December: Despatch Thursday 28 December. Deliver Friday 29 December.
Orders placed from 10am Thursday 28 December to 10am Friday 29 December: Despatch Friday 29 December. Deliver Tuesday 2 January.
Orders placed after 10am Friday 29 December to 6am Tuesday 2 January: Despatch Tuesday 2 January. Deliver Wednesday 3 January.
Orders placed from 6am Tuesday 2 January to 10am Friday 5 January: Despatch Friday 5 January. Deliver Monday 8 January.
Please note, there will be no despatches on 3 or 4 January owing to stock take. This supersedes our standard delivery information. Normal service will resume on Monday 8 January.
Within the UK
Standard delivery to addresses within the UK is charged at £4.95 for orders up to £50, and free for orders of £50 or over. Delivery to addresses in mainland UK can be expected within 2-3 working days of an order being placed. Please allow up to 5 working days for delivery to offshore UK addresses (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles).
Items ordered before 10am on weekdays will be dispatched the same day to arrive next working day at mainland UK addresses. ZWILLING J.A. HENCKELS cannot however guarantee next day delivery. Items ordered after 10am on weekdays or at weekends will be dispatched the next working day. Bank holidays are not classed as working days.
ZWILLING J.A. HENCKELS use DPD as our main delivery service. Notification of delivery will be sent by DPD via text and/or email. Please note that a signature is required at the delivery address; if no one is available to sign for the goods our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Within the EU, outside of the UK
We ship to all countries within the EU. The standard delivery charge is £30 and delivery may take up to 9 working days depending on location.
Unfortunately we are unable to ship outside of the EU but please visit the corporate ZWILLING J.A. Henckels website to locate your nearest subsidiary or retailer.
Please contact us via firstname.lastname@example.org, via the Contact Us form or by telephone on 0845 262 1731 8.30am-5pm weekdays if you have queries relating to delivery. Call costs will vary depending on your phone provider.