Payment & Shipping
Christmas Period 2019 Delivery Timings:
Orders placed by 10am Thursday 19th December are guaranteed for delivery in time for Christmas.
Orders placed between Friday 20th December to Sunday 22nd December will be despatched on Monday 23rd December via DPD's standard 24 hour service. As such, your order should be delivered on Tuesday 24th December, however ZWILLING cannot guarantee this due to the volume of deliveries DPD have over the Christmas period.
When you place your order, please ensure you enter your correct email address and mobile phone number. This means DPD can send an email and text alert to advise you of their one-hour delivery time slot. You can respond to the text from DPD to amend your delivery day.
Orders placed between Monday 23rd December to Sunday 29th December 2019 will be despatched Monday 30th December 2019.
Orders placed between 10am on Monday 30th December to Sunday 5th January 2020 will despatch on the 7th January 2020 when normal shipping times will recommence.
Methods of Payment
Customers have the option of paying for their order via credit card, debit card or PayPal. Please note we are currently unable to accept American Express.
Credit or Debit Card
You can pay for your order in the ZWILLING J.A. HENCKELS online shop with credit or debit card. Just follow the simple instructions on screen.
ZWILLING J.A. HENCKELS will not save or store your credit or debit card details. Online payments for purchases made on the ZWILLING J.A. HENCKELS online shop are handled securely by Computop.
Customers may also pay for their order using PayPal.
For more details on our payment process please see our Terms and Conditions.
Within the UK
Standard delivery to addresses within the UK is charged at £4.95 for orders up to £50, and free for orders of £50 or over. Delivery to addresses in mainland UK can be expected within 2-3 working days of an order being placed. Please note correct entry of the delivery address is the customer's responsibility. Please allow up to 5 working days for delivery to offshore UK addresses (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles).
Items ordered before 10am on weekdays will be despatched the same day to arrive next working day at mainland UK addresses. ZWILLING J.A. HENCKELS cannot however guarantee next day delivery. Items ordered after 10am on weekdays or at weekends will be despatched the next working day. Bank holidays are not classed as working days.
ZWILLING J.A. HENCKELS use DPD as our main delivery service. Notification of delivery will be sent by DPD via text and/or email. Please note that a signature is required at the delivery address; if no one is available to sign for the goods our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Within the EU, outside of the UK
We ship to all countries within the EU. The standard delivery charge is £30 and delivery may take up to 9 working days depending on location.
Unfortunately we are unable to ship outside of the EU but please visit the corporate ZWILLING J.A. Henckels website to locate your nearest subsidiary or retailer.
Please contact us via email@example.com, via the Contact Us form or by telephone on 0845 262 1731 8.30am-5pm weekdays if you have queries relating to delivery. Call costs will vary depending on your phone provider.